FedEx Ground Economy Shipping Within the U.S. (including Alaska and Hawaii)

EarTech orders are shipped Monday through Friday only, excluding holidays. Orders are shipped via FedEx and are processed within 1 business day, depending on product availability.

Overnight Shipping (Domestic shipments only)
EarTech orders are shipped Monday through Friday only, excluding holidays. Orders are processed within 1 business day, depending on product availability. Overnight shipping is available for shipments delivered within the contiguous U.S. Customer is responsible for overnight shipping charges ($50) which will be added to the order.

International Shipping
International shipping is not available through the EarTech website. You must contact us directly – [email protected]  If your order has a Ship-To outside of the United States, email us for a shipping quote.

P.O. Box Shipping
We cannot ship to domestic or international PO boxes. All orders require a verifiable physical shipping address, and we are unable to ship through alternate couriers.

Return Policy
All Ear Technology Corporation products (with the exception of Tweak OTC devices*) come with a 100% money back guarantee for the first 30 days after purchase. You may return your product to us for any reason within the first 30 days to receive a full refund of the purchase price
excluding any shipping, handling or delivery charges.
*Tweak OTC devices come with a 100% money back guarantee for the first 45 days after purchase.

There will be no returns accepted without a return authorization number. To obtain a return authorization, contact our office at 1-800-327-8547 (Monday-Friday, 8am-5:00pm ET) to speak with a representative. Alternatively, you can email [email protected] for the return information.

You will be responsible for paying shipping costs incurred when returning your item to us. Shipping charges are non-refundable. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once we receive your item, we will inspect it for any damage. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Contact Us
If you have any questions on how to return your item to us, contact us.