Join the EarTech Team

Customer Support Representative

Department: Customer Support
Reports directly to: Manager, Sales and Customer Support

Job Purpose

Take care of customers’ needs and questions, making sure that quality and healthcare needs are priority for the customer.

Job Duties

• Creating new accounts, vendor or consumer.
• Answer incoming phone calls and check/answer e-mails. (Customer Interface).
• Lead support on Tweak hearing products calls and support.
• Take care of customer requests and troubleshooting.
• Handle customer feedback and complaints.
• Verify orders in Navision.
• Verify accounts are making timely payments.
• Process online orders- Tweak, Amazon, Dry&Store, etc.
• Process PayPal requests.
• Order processing, printing, packing, and shipping with tracking number.
• Processing Amazon import of orders into Navision as well as Amazon returns.
• Process warranty registration cards.
• Update customer support work instructions.
• Other tasks and projects as assigned.